Last Updated: September 10, 2026
At ThermaForge Mechanical, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request HVAC services, contact us, or submit an estimate request.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address
- Business or company information
- Information about your HVAC or mechanical service needs
- Details submitted through estimate or contact forms
- Information provided when requesting an appointment or service
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and requests
- Provide HVAC and mechanical services
- Prepare and respond to estimate requests
- Schedule appointments
- Communicate with you about requested services
- Provide customer support
- Improve our website and services
- Understand website usage and improve user experience
- Maintain website security
- Comply with applicable legal requirements
We will use your information for legitimate business purposes and in connection with the services you request from us.
3. Communication
If you provide your phone number or email address, we may use it to communicate with you regarding your inquiry, estimate request, appointment, or services.
Depending on your interaction with us, communications may include phone calls, emails, text messages, or other service-related communications.
You may request that we stop sending non-essential communications at any time.
4. Forms and Service Requests
Information submitted through our website’s contact forms, estimate forms, booking forms, or service request forms may be used by ThermaForge Mechanical to respond to your request and provide the requested service.
Please do not submit sensitive personal information through a general website form unless it is specifically requested and necessary for the service.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the user experience.
We may use analytics tools to understand how visitors interact with our website. These tools may collect information such as pages visited, approximate geographic location, device information, and website interaction data.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may use third-party services to support functions such as:
- Website hosting
- Analytics
- Form submissions
- Appointment scheduling
- Customer relationship management
- Communication and lead management
- Security
- Embedded maps or other website features
These third-party providers may process information according to their own privacy policies and terms.
Where applicable, information submitted through website forms may be transmitted to our customer relationship management and business communication systems so that we can respond to and manage your request.
7. GoHighLevel
ThermaForge Mechanical may use GoHighLevel to manage leads, forms, appointments, customer communications, and related business processes.
Information you submit through our website may be processed through these systems for purposes such as responding to inquiries, scheduling appointments, managing service requests, and communicating with you.
8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect information submitted through our website against unauthorized access, disclosure, alteration, or misuse.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
9. Information Sharing
We do not sell your personal information.
We may share information with trusted service providers when reasonably necessary to operate our website, process requests, provide services, communicate with customers, maintain security, or perform other legitimate business functions.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, business, or property.
10. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information we hold about you.
You may also contact us with questions about how your information is used.
To make a privacy-related request, please contact:
ThermaForge Mechanical
1300 Clay Street, Suite 600
Oakland, CA 94612
Email: sales@thermaforgehvac.com
Phone: (510) 694-6947
12. Children’s Privacy
Our website is intended for a general audience and is not directed toward children. We do not knowingly collect personal information from children through our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable requirements.
When we make changes, we will update the Last Updated date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy or how ThermaForge Mechanical handles information collected through this website, please contact us:
ThermaForge Mechanical
1300 Clay Street, Suite 600, Oakland, CA 94612
sales@thermaforgehvac.com
(510) 694-6947
